Frequently Asked Question


User/Account

1. Click on “Register” in the top right corner which will bring up “Create your account”.
2. Then, fill out all the boxes and then click on the orange box which says “Create Account & Start Playing”.

1. Click on “Login” in the top right corner which will bring up “Login” box that includes Username and Password.
2. Fill out the username and password then click on “Login To Your account”.

1. Click on “Login” in the top right corner which will bring up “Login” box that includes Username and Password.
2. Below the orange box “Login To Your Account”, you would see “Forgot Password?”.
3. Now Click on “Forgot Password”, and enter either your username or your email address.

Please contact support. You can submit a support ticket or reach out to live chat!

1. Click on “Profile”
2. Make changes to whatever you need to
3. Click on the green box that says “Update”

1. Save the picture of your choice to you computer
2. Click on “Upload New Photo” which can be found in My Profile in the General Tab (Scroll down to the bottom to see it - “Update Profile Photo”)
3. Once you click on “Upload New Photo”, it will take you your folders in your computer
4. Find the picture of your choice in your computer
5. Refresh the page to view your profile picture

1. Go to “Profile”
2. Click on the “Usernames” tab
3. Enter your PSN, Xbox Gamertag, PC Games Usernames
4. Click on the green box that says “update”

1. Go to “Profile”
2. Click on the “Usernames” tab
3. Enter your social media links (Facebook, Instagram, Youtube and Twitter)
4. Click on the green box that says “update”

1. Go to “Profile”
2. Click on the “Invite A Friend”
3. Enter the Name and Phone of your friend
4. Click on the green box that says “Send Invitation”

1. Click on “Dashboard”
2. Find the box where it says “Redeemable XP”
3. Click on the orange box that says “Redeem”
4. Once you click “Redeem”, it will take you to “Rewards”
5. Select a reward of your choice based off of your XP

1. Click on “Dashboard”
2. Find the box where it says “TC Bucks”
3. Click on the orange box that says “Add”
4. Once you click “Add”, it will bring up a box that says “Add TC Bucks”
5. Enter in $ USD and your Card Number. Note : TC bucks is based off of how many $ USD you add.
6. Then click on the yellow border box that says “Add Bucks”

1. Click on Dashboard
2. Once you click on Dashboard, it will take you to a page that says “My Dashboard”
3. Look for the box that says “Prime Membership”
4. Click on the orange box that say “Add Frame”

Ladders

Ladder Match is a match where you can play either in teams or individually to earn XP and move up the leaderboard.

1. Click on “Teams” 2. Select the box that says “Create Team” 3. Once you clicked on the box that says “Create Team”, it will bring up “Create your Team” 4. Fill out Team Name, Display Pictures, Add Users, then click on the box that says “Create Team”

1. Click on “Ladder”
2. Filter Platforms and/or Game then select “Search
3. Select the game of your choice
4. Then Click the orange box that says “Join”
5. Click on the green box that says “Accept Challenge”

1. Click on “Ladder”
2. Filter Platforms and/or Game then select “Search"
3. Select the game of your choice
4. Then Click the orange box that says “Join”
5. Click on the green box that says “Accept Challenge”
6. Once you click “Accept Challenge” it will show you the details

1. Click on “Ladder”
2. Filter Platforms and/or Game then select “Search”
3. Select the game of your choice
4. Then Click the orange box that says “Join”
5. Click on the green box that says “Accept Challenge”
6. Once you open that you would notice a box that says “Report an Issue”
7. Click on “Report an issue”
8. Fill out “Describe the issue

Tournaments

1. Click on Tournaments
2. Select a game by either
3. Selecting one from the list (OR)
4. Filtering using - Exclusive Tournament, Prize, Entry Fee, Prize Pool
5. Click on the orange box that says “Join”
6. Once you click “Join”, it will take you to a page where it says the Name of the Tournament and the Match ID : [6 digits]
7. Once you see the Name of the Tournament and the Match ID click on the box that says “Register”
8. Then click on “Join”

You can submit a support ticket or reach out to our live chat.

Leaderboards

1. Click on leaderboard to view
2. Click on the game of your choice to see whether you are in the leaderboard

1. Click on Support
2. Click on the box that says “Submit Game Results”
3. Once you click on “Submit Result” then select a game - Tournament or Ladder Match
4. If you clicked Tournament
5. Not Available
6. If you clicked Ladder Match
7. Fill out the sections that say “Match id” and “Score”
8. Then click the yellow box that says “Submit”

1. Click on Support
2. Click on the box that says “Open Support Ticket”
3. Once you click on that box, then it will open up “Report an issue”
4. Fill out the details - Username, Type, Match/Tournament ID and Describe the Issue
5. Then click the yellow box that says “Submit”